Department Services
Services, process details, requirements, and contact channels.
Service Charter
The ICT client service delivery charter lists free ICT equipment repair/service and internet support within 1 day, user account opening within 1 hour, ICT equipment issuance within 1 day, website information posting within 1 day, staff profile updates within 1 day, and student/staff password or account resets within 10 minutes.
Guidelines
https://kisiiuniversity.ac.ke/dpt/information-communication-and-technology-ict
Support for Kisii University website administration, publishing, and user-facing issue resolution.
1-3 working days · +254720875082
Development and maintenance of internal applications, portals, and digital workflows.
Varies by request scope
Access support for the university e-learning platform used for online teaching and learning.
Requirements: Official student or staff credentials.
Process: Open the e-learning platform and sign in with official credentials; request ICT or e-learning support for access issues.
info@kisiiuniversity.ac.ke · +254720875082
Access support for the student and staff portal.
Requirements: Registration number, admission number, PF number, or employee number as applicable.
Process: Open the student or staff portal, register or sign in, and contact system administration for account support.
info@kisiiuniversity.ac.ke · +254720875082
Academic originality-checking access listed among university online resources.
Requirements: Authorized university user account or class access details.
Process: Use the Turnitin link listed by the university and follow departmental or library guidance for access.
info@kisiiuniversity.ac.ke · +254720875082
Repairing or servicing of ICT equipment and internet support listed in the ICT client service delivery charter.
Requirements: Duly filled ICT service request form.
Process: Submit the ICT service request form for equipment repair, servicing, or internet support.
ict@kisiiunversity.ac.ke · +254720875082
Opening of user accounts to access university systems as listed in the ICT client service delivery charter.
Requirements: Duly filled account opening form.
Process: Submit the account opening form to ICT for university system access.
ict@kisiiunversity.ac.ke · +254720875082
Issuance of ICT equipment as listed in the ICT client service delivery charter.
Requirements: Duly filled equipment movement form.
Process: Submit the equipment movement form for approved ICT equipment issuance.
ict@kisiiunversity.ac.ke · +254720875082
Posting official information to the university website as listed in the ICT client service delivery charter.
Requirements: Soft copy of official information to be updated.
Process: Submit the approved soft-copy content to ICT for website posting.
ict@kisiiunversity.ac.ke · +254720875082
Update of staff profiles on the website as listed in the ICT client service delivery charter.
Requirements: Updated staff profile.
Process: Submit the updated staff profile to ICT for website update.
ict@kisiiunversity.ac.ke · +254720875082
Resetting of student and staff passwords or accounts as listed in the ICT client service delivery charter.
Requirements: Proof of identity and status as a staff member or student.
Process: Present identity and university status evidence to ICT for password or account reset support.
ict@kisiiunversity.ac.ke · +254720875082
Management and maintenance support for the university ERP system covering student records, finance, human resources, and related administrative functions.
Requirements: Official user details and the ERP support request.
Process: Contact ICT or use the customer care centre for ERP access, records, or workflow support.
ict@kisiiunversity.ac.ke · +254720875082
Reliable email communication and collaboration-tool support listed among ICT services.
Requirements: Official student or staff details and the email or communication service request.
Process: Contact ICT for account, access, or collaboration-tool support.
ict@kisiiunversity.ac.ke · +254720875082
ICT infrastructure and data protection, including safeguards against cyber threats, data breaches, backup, and disaster recovery planning.
Requirements: Security incident, data-protection request, or system-risk details.
Process: Report the issue to ICT through official contact channels or the customer care centre for tracking.
ict@kisiiunversity.ac.ke · +254720875082