Services
Service records are listed separately from the division overview so users can focus on processes, requirements, and service contacts.
General central services support listed under the official Central Services department page.
Requirements: Requester details and the specific central service needed.
Process: Contact Central Services or use the Customer Care Centre for service requests that need ticket tracking.
info@kisiiuniversity.ac.ke · +254720875082
Customer care ticket submission through the university help desk.
Requirements: Requester contact details and a clear description of the service issue.
Process: Open the Help Desk, choose Raise a ticket or Get Service, and submit the required information.
info@kisiiuniversity.ac.ke · +254720875082
Office support through Finance, listed as an official administration department headed by the Finance Officer.
Requirements: Requester contact details and the finance support request.
Process: Contact or visit the Finance office, or use the university customer care centre for trackable requests.
info@kisiiuniversity.ac.ke · +254720875082
Medical Services department support for student and university health-service needs.
Requirements: Requester details and any medical-service information requested by the department.
Process: Contact or visit Medical Services for health-service guidance and support.
info@kisiiuniversity.ac.ke · +254720875082
Security service support listed under the university administration section.
Requirements: Requester details and a clear description of the security concern or service need.
Process: Contact Security or use the Customer Care Centre for security-related service requests.
info@kisiiuniversity.ac.ke · +254720875082
Public tender notices and supplier prequalification information published by the university.
Requirements: Supplier documents and eligibility evidence as stated in each published tender or prequalification notice.
Process: Review the current tender notice, prepare the required submission documents, and follow the stated submission instructions.
info@kisiiuniversity.ac.ke · +254720875082
Support for Town Annexes listed as an official administration department.
Requirements: Requester details and the specific Town Annexes support request.
Process: Contact Town Annexes or use the Customer Care Centre for service requests that need ticket tracking.
info@kisiiuniversity.ac.ke · +254720875082
Support for Kisii University website administration, publishing, and user-facing issue resolution.
1-3 working days · +254720875082
Feedback services for complaints, compliments, suggestions, information requests, and request follow-up.
Requirements: Requester contact details, request category, and the feedback or information request details.
Process: Use the Customer Care Centre links for complaints, compliments, suggestions, request tracking, or information requests.
info@kisiiuniversity.ac.ke · +254720875082
Preventive, curative, and rehabilitative outpatient services listed in the Medical Services mandate.
Requirements: Student, staff, dependant, or community member details required by Medical Services.
Process: Visit or contact Medical Services for outpatient assessment and support.
medical@kisiiuniversity.ac.ke · +254720875082
Development and maintenance of internal applications, portals, and digital workflows.
Varies by request scope
Registration of general suppliers as listed in the Procurement and Supplies mandate.
Requirements: Supplier registration documents and eligibility evidence requested by the published procurement notice.
Process: Review the current supplier registration or prequalification notice, prepare the required documents, and submit as instructed.
info@kisiiuniversity.ac.ke · +254720875082
Acquisition of goods, works, and services as listed in the Procurement and Supplies mandate.
Requirements: Approved procurement request details and supporting specifications.
Process: Submit procurement requirements through the university's approved procurement process for processing by the Procurement Processing section.
info@kisiiuniversity.ac.ke · +254720875082
Access support for the university e-learning platform used for online teaching and learning.
Requirements: Official student or staff credentials.
Process: Open the e-learning platform and sign in with official credentials; request ICT or e-learning support for access issues.
info@kisiiuniversity.ac.ke · +254720875082
Laboratory and medical diagnostic screening and testing listed in the Medical Services mandate.
Requirements: Medical request details and any information requested by the laboratory or clinical team.
Process: Visit Medical Services for clinical guidance and laboratory or diagnostic screening support.
medical@kisiiuniversity.ac.ke · +254720875082
Office support through Registrar Administration, listed as the official administration, human resource, and central services registrar office.
Requirements: Requester contact details and the administration or human-resource support request.
Process: Contact or visit Registrar Administration, or use the university customer care centre for trackable requests.
info@kisiiuniversity.ac.ke · +254720875082
Prevention and management of alcohol and drug abuse listed in the Medical Services mandate.
Requirements: Requester details and the prevention, counselling, or management support need.
Process: Contact Medical Services for alcohol and drug abuse prevention or management support.
medical@kisiiuniversity.ac.ke · +254720875082
University advert notices listed on the Registrar Administration downloads page.
Requirements: Applicant details and documents required in the advertised notice.
Process: Download the current advert notice from Registrar Administration downloads and follow the instructions in the notice.
info@kisiiuniversity.ac.ke · +254720875082
Receiving, storage, control, and issuance of procured items or works as listed in the Procurement and Supplies mandate.
Requirements: Approved requisition or issuance documentation.
Process: Submit the approved request to the Stores and Inventory Management section for receiving, control, or issuance.
info@kisiiuniversity.ac.ke · +254720875082
Access support for the student and staff portal.
Requirements: Registration number, admission number, PF number, or employee number as applicable.
Process: Open the student or staff portal, register or sign in, and contact system administration for account support.
info@kisiiuniversity.ac.ke · +254720875082
Contract management and disposal of surplus stores, equipment, and other unserviceable assets as listed in the Procurement and Supplies mandate.
Requirements: Contract, asset, or disposal request details and supporting approvals.
Process: Submit the approved contract-management or disposal request to the Contract Management and Disposal section.
info@kisiiuniversity.ac.ke · +254720875082
Referral system support for specialized care and management listed in the Medical Services mandate.
Requirements: Clinical details required by Medical Services for referral assessment.
Process: Visit or contact Medical Services for referral guidance and coordination.
medical@kisiiuniversity.ac.ke · +254720875082
Academic originality-checking access listed among university online resources.
Requirements: Authorized university user account or class access details.
Process: Use the Turnitin link listed by the university and follow departmental or library guidance for access.
info@kisiiuniversity.ac.ke · +254720875082
Comprehensive HIV and AIDS prevention and support listed in the Medical Services mandate.
Requirements: Requester details and the HIV/AIDS prevention or support need.
Process: Contact Medical Services for confidential HIV and AIDS prevention or support services.
medical@kisiiuniversity.ac.ke · +254720875082
Repairing or servicing of ICT equipment and internet support listed in the ICT client service delivery charter.
Requirements: Duly filled ICT service request form.
Process: Submit the ICT service request form for equipment repair, servicing, or internet support.
ict@kisiiunversity.ac.ke · +254720875082
Preparation of the university consolidated procurement plan and advice to management on value-for-money procurement strategies.
Requirements: Planning requirements, procurement strategy question, or management advisory request details.
Process: Submit planning or advisory requirements to the Administration, Planning and Budgetary Control section.
info@kisiiuniversity.ac.ke · +254720875082
Public health and sanitation listed in the Medical Services mandate.
Requirements: Public health or sanitation concern details.
Process: Report the concern to Medical Services for public health and sanitation support.
medical@kisiiuniversity.ac.ke · +254720875082
Supplier relationship management as listed in the Procurement and Supplies mandate.
Requirements: Supplier details and the relationship-management request.
Process: Contact Procurement and Supplies with the supplier relationship request or use the customer care centre for trackable service requests.
info@kisiiuniversity.ac.ke · +254720875082
Opening of user accounts to access university systems as listed in the ICT client service delivery charter.
Requirements: Duly filled account opening form.
Process: Submit the account opening form to ICT for university system access.
ict@kisiiunversity.ac.ke · +254720875082
Issuance of ICT equipment as listed in the ICT client service delivery charter.
Requirements: Duly filled equipment movement form.
Process: Submit the equipment movement form for approved ICT equipment issuance.
ict@kisiiunversity.ac.ke · +254720875082
Posting official information to the university website as listed in the ICT client service delivery charter.
Requirements: Soft copy of official information to be updated.
Process: Submit the approved soft-copy content to ICT for website posting.
ict@kisiiunversity.ac.ke · +254720875082
Update of staff profiles on the website as listed in the ICT client service delivery charter.
Requirements: Updated staff profile.
Process: Submit the updated staff profile to ICT for website update.
ict@kisiiunversity.ac.ke · +254720875082
Resetting of student and staff passwords or accounts as listed in the ICT client service delivery charter.
Requirements: Proof of identity and status as a staff member or student.
Process: Present identity and university status evidence to ICT for password or account reset support.
ict@kisiiunversity.ac.ke · +254720875082
Management and maintenance support for the university ERP system covering student records, finance, human resources, and related administrative functions.
Requirements: Official user details and the ERP support request.
Process: Contact ICT or use the customer care centre for ERP access, records, or workflow support.
ict@kisiiunversity.ac.ke · +254720875082
Reliable email communication and collaboration-tool support listed among ICT services.
Requirements: Official student or staff details and the email or communication service request.
Process: Contact ICT for account, access, or collaboration-tool support.
ict@kisiiunversity.ac.ke · +254720875082
ICT infrastructure and data protection, including safeguards against cyber threats, data breaches, backup, and disaster recovery planning.
Requirements: Security incident, data-protection request, or system-risk details.
Process: Report the issue to ICT through official contact channels or the customer care centre for tracking.
ict@kisiiunversity.ac.ke · +254720875082