Help Desk

Customer care and service support

Use the official Kisii University digital service channels to raise support tickets, submit feedback, request information, and follow up on existing requests.

Service request pathways

Raise a ticketCreate a support ticket for an issue with one of our services.Open Check ticket statusFollow up on an existing ticket.Open Request informationSubmit a public information request.Open Follow up requestTrack a previously submitted information request.Open Monitor feedbackCheck the status of feedback submitted.Open General contactEmail, phone, postal, and office contacts.Open

Complaints, suggestions, and compliments

Use the dedicated feedback forms so each submission enters the correct official service workflow.

Raise a complaint

Submit a complaint through the official channel.

Write a suggestion

Send a suggestion for service improvement.

Make a compliment

Recognize positive service or provide a compliment.

Open the customer care centre

All official service requests, tickets, feedback, and information requests are processed through the digital service centre.

Open customer care centre